Shipping & Delivery Policy

Last Updated: 1 September 2026

At Genworks, we aim to make your shopping experience seamless and reliable. This policy details our shipping methods, timeframes, and costs for all orders placed on our website.

1. Delivery Coverage Area

We deliver to all physical addresses within South Africa. We currently do not ship internationally or to P.O. Boxes.

2. Shipping Rates & Fees

• Standard Shipping: FREE on all orders.

• Minimum Order Requirement: None.

• Hidden Costs: There are no additional handling fees, fuel surcharges, or hidden delivery costs at checkout. All prices listed on our website are final.

3. Order Processing & Transit Timeframes

Total estimated delivery time consists of Order Handling Time plus Transit Time.

• Order Cut-Off Time: 4:00 PM 

• Handling Time: 0 – 1 Business Day (Monday to Friday). Orders placed after 4:00 PM or on weekends/public holidays will be processed on the following business day.

• Transit Time: 2 – 4 Business Days (Monday to Friday).

• Total Estimated Delivery Time: 2 – 5 Business Days across South Africa.

Note: Delivery timeframes are estimates and commence from the date of dispatch rather than the date of order.

4. Order Tracking

Once your package has been dispatched, you will receive a shipment confirmation email containing your courier tracking number and a link to track your shipment in real time.

5. Damaged, Lost, or Delayed Packages

• Delays: While we strive to deliver within the estimated timeframes, courier delays may occasionally occur due to extreme weather or operational disruptions. If your order is delayed by more than 3 business days past the expected delivery date, please contact us.

• Damaged Items: If your package arrives damaged, please take clear photos of the damage and contact our support team within 48 hours of delivery so we can arrange a replacement or refund.

• Lost Packages: If an order is confirmed lost in transit by our courier partner, Genworks will dispatch a replacement package at no extra cost or issue a full refund.

6. Address Changes & Order Cancellations

Please ensure your shipping address is correct before completing checkout.

• If you need to change your address or cancel an order, contact us immediately at info@genworks.co.za.

• Once an order has been dispatched to the courier, we cannot modify the shipping address or cancel the order.

7. Customer Support Details

If you have any questions regarding our Shipping Policy or require assistance with your delivery, please reach out to our team:

• Company Name: Genworks

• Phone: 087 721 5964

• Email: info@genworks.co.za

• Physical Address: 370 Oak Ave, Ferndale, Randburg, 2194, South Africa

• Support Hours: Monday – Friday: 08:00 AM – 5:00 PM