Privacy Policy

Last Updated: 1 September 2026

At Genworks ([https://genworks.co.za](https://genworks.co.za)), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase, in strict compliance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA) and international data protection standards.

1. Who We Are (Responsible Party)

Under POPIA, Genworks is designated as the “Responsible Party” for processing your personal information.

• Company Name: Genworks

• Information Officer: Support Desk

• Physical Address: 370 Oak Ave, Ferndale, Randburg, 2194, South Africa

• Phone Number: 087 721 5964

• Email Address: info@genworks.co.za

2. Information We Collect

We collect personal information necessary to fulfill your orders, provide customer service, and improve your browsing experience:

• Customer Identity & Contact Data: Full name, billing address, physical shipping address, phone number, and email address.

• Order & Transaction Data: Details of products purchased, order history, payment confirmation, and delivery preferences.

• Payment Information: Payment transactions are processed via secure, PCI-DSS compliant third-party payment gateways (e.g., Visa, Mastercard, Instant EFT). Genworks does not store or process raw credit card or banking details on its servers.

• Technical & Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on site, and referral URLs collected via cookies and analytics.

3. Legal Basis & Purpose for Data Processing

We collect and process your personal information only for explicit, legally defined purposes:

• Order Fulfillment (Contract Performance): To process orders, dispatch items via couriers, send order confirmations, and handle returns or refunds.

• Customer Support: To respond to inquiries, technical support calls, or warranty claims.

• Legal Compliance: To comply with South African laws, including tax regulations, financial accounting, the Consumer Protection Act (CPA), and the Electronic Communications and Transactions (ECT) Act.

• Marketing Communications: With your explicit opt-in consent, to send you promotional emails or newsletters. You may opt out at any time by clicking the “Unsubscribe” link in any promotional email.

4. Cookies, Google Analytics & Advertising

Our website uses cookies, web beacons, and tracking technologies to optimize store functionality and analyze website traffic:

• Essential Cookies: Necessary for core site functionality, such as keeping items in your shopping cart during checkout.

• Analytics Cookies (Google Analytics): Helps us understand how visitors interact with our site by gathering anonymous usage statistics.

• Google Merchant Center & Advertising: We use Google Shopping services and tracking pixels to display relevant product listings. We do not sell, rent, or share personally identifiable information with third parties for their own independent marketing purposes.

You can manage or disable cookies at any time through your web browser settings.

5. Data Sharing & Third-Party Service Providers

We do not sell or monetize your personal information. We share your data only with trusted third-party service providers (Operators under POPIA) bound by strict confidentiality agreements:

• Courier & Logistics Partners: To deliver your purchases to your physical address in South Africa.

• Payment Gateways: To process encrypted payment transactions at checkout.

• IT & Hosting Services: Cloud servers and security infrastructure providers that support our website.

• Legal Obligations: If required by law, subpoena, or government authority to protect our legal rights or user safety.

6. Cross-Border Data Transfers

In some instances, technical data collected via cookies or cloud platform hosting services (such as Google or website infrastructure tools) may be processed on servers located outside South Africa. We ensure that any international service provider adheres to data protection standards equivalent to POPIA.

7. Data Security & Retention

• Security Measures: We implement administrative, physical, and technical safeguards—including SSL encryption and secure socket layers—to protect your personal information against unauthorized access, loss, or alteration.

• Data Retention: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by South African tax and commercial record-keeping laws.

8. Your Rights Under POPIA

Under South African POPIA legislation, you have the following rights regarding your personal data:

• Right of Access: You may request details of the personal information we hold about you.

• Right to Correction/Deletion: You can request that inaccurate, incomplete, or outdated information be updated or destroyed.

• Right to Object: You may object to the processing of your personal data on reasonable grounds or opt out of direct marketing at any time.

• Right to Complain: If you believe your privacy rights have been infringed, you have the right to lodge a complaint with the South African Information Regulator.

9. Contact Us

For any questions regarding this Privacy Policy or to exercise your POPIA privacy rights, please reach out to our team:

• Company Name: Genworks

• Phone: 087 721 5964

• Email: info@genworks.co.za

• Physical Address: 370 Oak Ave, Ferndale, Randburg, 2194, South Africa