Delivery times can vary depending on the product, stock availability, delivery address, order processing time, and courier or freight service used.

Once your order has been processed and dispatched, you will receive the relevant delivery information where applicable. Larger or specialised products, such as generators, solar systems, batteries, and other heavy equipment, may require additional delivery arrangements.

For an estimated delivery timeframe before placing your order, please contact the GenWorks team with the product you are interested in and your delivery location. Our team can provide the latest available information.

Once your payment has been received and successfully verified, GenWorks will begin processing your order.

1. Payment Verification
We confirm that your payment has been received and matched to your order.

2. Order Confirmation
Once payment is confirmed, your order will be marked for processing and you will receive confirmation of your order where applicable.

3. Product & Stock Confirmation
We verify the availability of the products included in your order and prepare them for dispatch. If there is an unexpected stock or fulfilment issue, our team will contact you.

4. Order Dispatch
Once your order is ready, it will be arranged for collection by our nominated courier or freight service, depending on the product and delivery requirements.

5. Delivery
Your order will be delivered to the address provided during checkout. Delivery times vary depending on your location, product type, stock availability, and the applicable courier or freight service.

For larger or specialised products, such as generators, solar systems, batteries, and other heavy equipment, additional delivery arrangements may be required.

If you have already placed an order and would like an update, please contact the GenWorks team with your order number and customer details, and we will assist you with the latest available order information.

At GenWorks, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or not as described, please contact us as soon as possible so we can assess the issue and assist you with the appropriate resolution.

For eligible returns or exchanges:

• Products must be returned in accordance with our Returns & Refunds Policy.
• Items should be unused and in their original condition and packaging where applicable.
• Proof of purchase may be required.
• Certain products may be subject to specific manufacturer warranty terms or exclusions.
• Return and collection arrangements may vary depending on the product and delivery requirements.
• Refunds or exchanges are subject to inspection and approval in accordance with our applicable policy and consumer rights.

If your order arrives damaged or incorrect, please contact GenWorks promptly and provide your order details and, where appropriate, photographs of the product and packaging so that we can investigate the issue.

Need help with a return or exchange? Contact the GenWorks team with your order number and details of the issue, and we’ll assist you with the next steps.

If you need to change the shipping address for an order, please contact GenWorks as soon as possible after placing your order and provide your order number and the correct delivery address.

We can assist with updating the address before the order has been dispatched, subject to confirmation.

If your order has already been dispatched, changing the delivery address may not always be possible and could result in additional delivery or redirection charges. In such cases, our team will advise you of the available options.

Please ensure that your shipping address and contact details are correct before completing your order to help prevent delivery delays.

Need to update your address? Contact GenWorks as soon as possible after placing your order.

Once your order has been processed and dispatched, GenWorks will provide delivery or tracking information where applicable.

You can use the tracking details provided to check the progress of your shipment with the relevant courier or freight service.

If you have not received tracking information or would like an update on your order, please contact the GenWorks team with your order number and customer details. We will check the latest available status and assist you.

Our GenWorks team is available to assist you with product enquiries, orders, payments, delivery information, returns, and general questions about our solar and power products.

You can contact us through the contact details provided on our website. When contacting us about an existing order, please include your order number and relevant details so that we can assist you as efficiently as possible.

For product enquiries, we recommend providing the product name or product link along with your question. This helps our team provide you with accurate information.

We aim to respond to customer enquiries as promptly as possible during our normal business hours.

Need assistance? Contact the GenWorks team today — we’re here to help.

Warranty terms vary by manufacturer and product. Please refer to the individual product listing or applicable warranty documentation for specific warranty information.

Yes. If you’re unsure which inverter, battery, generator, solar panel, or complete system is suitable for your requirements, contact GenWorks before placing your order. Providing information about your application and energy requirements can help us direct you to the relevant product information.

For transparency, GenWorks provides dedicated pages covering important customer information, including our Shipping & Delivery Policy, Returns & Refunds Policy, Payment Policy, Privacy Policy, and Terms & Conditions. We recommend reviewing these policies before placing an order.